FAQs
- Home
- FAQs
Important Notice: Insurance and Service Policy
At Hong Kong Sports Clinic, our priority is to provide evidence-based, medically supervised care under the direction of licensed physiotherapists and chiropractors. All rehabilitative services, including exercise prescription and therapy sessions, are strictly performed in accordance with professional medical diagnoses and treatment plans.
Please note:
• We do not issue insurance invoices, receipts, or documentation for services such as personal training, yoga classes, or non-clinical “wellness” sessions.
• Insurance coverage is available exclusively for sessions that are medically necessary, directly supervised by a registered physiotherapist or chiropractor, and documented with a clinical diagnosis.
We understand the benefits of personal fitness and yoga, but for insurance purposes, these activities fall outside the scope of our clinical services and our professional regulatory frameworks.
If you have questions about what is covered under your insurance plan, please contact our administrative team before booking. We are committed to transparency and regulatory compliance in all our billing and reporting.
Thank you for your understanding and cooperation.
What sets you apart from competitors?
We offer a holistic approach to healthcare, covering pain treatment, movement, nutrition, and recovery. Our integrated team of 20+ experts collaborates to design tailor-made programs for you. We’re also committed to community outreach and professional growth.
What can I expect from my first appointment?
- Comprehensive Assessment
- Listening to Your Concerns
- Personalized Care Plan
- Education and Support
Expect a thorough, compassionate, and customized experience.
What services do you offer?
We offer a range of services from physiotherapy to nutrition, all designed to work together for your total well-being. Our integrated team approach ensures a coordinated and effective plan for you.
Should I see a chiro, physio, PT, massage therapist, or mobility coach?
Your needs dictate the best service for you. An initial assessment will guide us in creating your personalized plan. Most clients benefit from a combination of our services.
How do you create a custom plan?
We assess your health, listen to your goals, and collaborate with you to create a plan that evolves as you progress.
What support can I expect?
From direct access to therapists to customer service WhatsApp Groups, we offer multiple channels for ongoing support, including virtual sessions for those on the move.
What resources do you provide?
We offer one-on-one consultations, workshops, and online resources to empower you in your health journey.
How do you ensure quality?
Our quality assurance program includes staff training, evidence-based practices, client feedback, and data-driven adjustments to ensure effective and compassionate care.
What payment options do you offer?
We accept credit cards, Payme, AliPay, Wechat Pay, Bank Transfer, and Cash.
Do you offer home visits?
Yes, we offer pitch-side and home visit services. Contact us for details.
Do you offer referral discounts?
We have a VIP program that offers perks and complimentary sessions for frequent visits and multiple referrals.
Do you offer corporate wellness programs?
Yes, we offer customizable programs and have partnered with well-known companies. Check our Corporate Wellness section for more details.
How do you stay updated with industry trends?
We invest in ongoing education and use technology and data to refine our approach.
Can you share client success stories?
Check our Google reviews and testimonial videos to see how we’ve transformed lives.
Didn't find what you were looking for?
Send us a message and we will get back to you within 12 hours about any questions or concerns.
